5 De Montfort Street, Leicester LE1 7GE
72B Main Street, Broughton Astley, Leicester LE9 6RD
solicitors leicester

Frisby & Small LLP - Privacy Policy

Frsiby & Small LLP is a limited liability partnership registered in England and Wales with partnership number OC350494. Our registered office at 5 De Montfort Street, Leicester LE1 7GE We are regulated by the Solicitors Regulation Authority.

We are registered with the Information Commissioner’s Office (ICO), the UK data-protection regulator, and we will be the ‘data controller’ for the purposes of data-protection laws in relation to any personal information we hold about you.

We are fully committed to client confidentiality and protecting your personal information. We have appointed a member of this firm as our Information Officer and representative for data-protection matters.

We will need to deal with (‘process’) your personal information so that we can provide legal services to you. This privacy notice tells you what we will do with that information, and your legal rights in relation to it under the data-protection laws which may apply.

Your personal information - and why we need it

We will need to collect some personal information about you to form a solicitor and client relationship and so we can create and maintain proper records and provide our services. This information will include your:

  • full name;
  • date of birth;
  • address (business and personal);
  • email address;
  • financial details; and
  • phone number.

We will also need to gather other details about you that are relevant to the work you want us to do.
Data-protection laws say that we have to have a legal basis for processing your information. In most cases, we will only process your personal information:

  • so we can carry out our contract with you, or to take any steps you ask us to before entering into a contract with you;
  • as necessary to keep to any legal obligations we may have - for example, under anti-money-laundering laws; or
  • where necessary in the legitimate interests of this firm or someone else, as long as those interests take priority over your own rights in the circumstances.

If none of these reasons applies, we may have to ask for your specific permission.

Depending on the type of case or the advice you need, we might also need to collect or handle more sensitive or ‘special category’ information about you, on matters such as your:

  • racial or ethnic origin;
  • political opinions;
  • religious or philosphical beliefs;
  • trade union membership;
  • health; and
  • sex life or sexuality.

We will:

  • only collect or handle this personal information if we need to so we can deal with your case properly;
  • ask you for your specific written permission to process this type of information; and
  • tell you why and how the information will be used.

If we collect personal information about you from a source other than you (unless you already have that information, the law says we can’t, or it is confidential), we will tell you:

  • what that information is; and
  • where it has come from.

If the information is wrong or incomplete, you will be entitled to ask us to correct it (see ‘What are your rights?’ below).


If we have asked for your specific permission (consent) to have and use your personal information, you can withdraw that consent at any time by contacting the lawyer dealing with your case or by phoning us or emailing us.

This will not affect any processing of your personal information which we have done before you withdraw your consent.
We will ask you some questions to check your identity, and to allow us to note in our records that you have withdrawn your consent.


If we are processing personal information for a child (under the age of 13 years), we will need the permission of the child’s guardian. If the child is over 13 years, we will need the child’s permission.

Sharing your personal information with others

We may have to pass on your personal information to other people or organisations to provide our legal services to you. These include:

  • barristers;
  • other solicitors we instruct to carry out work on our behalf;
  • in legal proceedings - the court and others required by law or by the rules or order of the court;
  • medical practitioners and specialists;
  • other experts and professionals.

Whenever possible, we will only share your personal information with them on a confidential basis.

All our service providers must keep to confidentiality obligations agreed with them.

The lawyer dealing with your case will be able to tell you when and with whom we will share your information.

Transferring your information to another country

If the work we are doing for you means we need to transfer your personal information to another country, we will discuss this with you beforehand.

How long do we keep your information?

We will usually have to keep personal information even after we have completed the work you ask us to do. We will need to keep your personal information for different time periods, in line with policies in force at the time, to protect our legal interests and to meet our legal and regulatory obligations. How long we keep your personal information for will depend on the nature of your case, the type of services we provide and the purpose (or purposes) for which we collected the information. We usually keep information for at least six years after we have completed the work you asked us to do. You can ask the lawyer dealing with your case for more details about these specific periods.

What are your rights?

As a ‘data subject’, you have the following legal rights.

  • Right of access - you have the right to ask for a copy of the personal information we hold about you.
  • Right of rectification - you have the right to correct any information we hold about you that is not accurate or complete.
  • Right to be forgotten - in certain circumstances, you can ask for personal information we hold about you to be erased from our records.  (If we have another legal obligation to keep your information which would mean that we could not do this, we will explain that to you if you make such a request.)
  • Right to restriction of processing - in certain circumstances, you might be able to restrict how we process your information.
  • Right of portability - if we hold certain types of personal information about you, you may have the right to have it transferred to another organisation.
  • Right to object - you have the right to object to certain types of processing, such as direct marketing.
  • Right to object to important decisions being made about you, or anything about you being evaluated, by an automated process without any human involvement.

We will also send all of the above requests to anyone else we have shared your information with, and we will always try to respond to you within one month of receiving your request.

How you can complain

If you want to make a complaint about how we are processing your personal information, or you are not satisfied with how we have handled your complaint, you can raise the matter direct with our Information Officer, or with the ICO.

Frisby & Small LLP Information Officer:

Justin Crowson
Frisby & Small LLP
5 De Montfort Street
Phone: 0116 2335522

Information Commissioner’s Office:

Wycliffe House
Water Lane
Phone: 0303 123 1113 or 01625 545 745

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